Privacy Policy
Last updated: 2 October 2026
This Privacy Policy explains how Wong & Cheng Mental Health and Psychology Center ("Wong & Cheng", "we", "us") collects, uses, stores and protects personal information when you visit wongchengpsychology.com (the "Website") or contact us through it. We handle personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
1. Information We Collect
- Information you give us: your name, phone number, email address and the content of any message when you contact us by email, WhatsApp, phone or in person.
- Information collected automatically: through Google Analytics, we receive anonymised usage data such as pages visited, approximate location, device and browser type, and referring website. This uses cookies or similar technologies.
2. How We Use Information
- To respond to enquiries and arrange appointments or programmes.
- To provide, operate and improve our services and the Website.
- To understand how visitors use the Website through analytics.
- To meet legal, professional and regulatory obligations.
We do not sell your personal information, and we do not use it for advertising.
3. Third-Party Services
The Website uses Google Analytics, Google Maps, Google Fonts, Font Awesome, jsDelivr (Swiper) and links to WhatsApp, Facebook, Instagram, TikTok and Xiaohongshu. These providers have their own privacy policies and may collect data when you use their features.
4. Cookies
Cookies are small files stored on your device. We use them only for analytics. You can block or delete cookies in your browser settings, though some features may be affected.
5. Confidentiality of Counselling Information
Information you share in counselling or therapy sessions is handled under professional confidentiality and is separate from Website data. Please do not send sensitive clinical details through the Website; contact us directly to discuss them securely.
6. Data Sharing
We share personal information only with service providers who help us run our services under confidentiality obligations, or when required by law or to protect someone's safety.
7. Data Retention and Security
We keep personal information only as long as needed for the purposes above or as the law requires, and take reasonable technical and organisational steps to protect it. No method of transmission over the internet is completely secure.
8. Changes to This Policy
We may update this policy from time to time. The "Last updated" date above shows the latest revision.
9. Contact Us
Wong & Cheng Mental Health and Psychology Center
No. 52-2, Taman Melaka Raya City Melaka MY, Jalan TMR 32, Taman Melaka Raya, 75000 Melaka
Email: wongchengpsych@gmail.com
WhatsApp: +60 14-642 3469